FAQ

There is no formal dress code. We recommend that you dress for the type of entertainment you are going to attend. For the classical art forms like opera, ballet, and orchestra, we recommend business or business casual. For Broadway musicals, we recommend business casual dress. For children’s theatre, comedy performances, or concerts, we recommend casual attire. We want you to be comfortable, so please know that these are just suggestions.  For safety reasons, guests must wear shoes inside our buildings. 

The venue will open at least one hour before curtain.  For some events, the venue will open earlier.  We recommend you refer to the performance's event page for that information.  The theater will open for seating 30 minutes prior to the scheduled curtain time for most performances. 

Depending on the performance, a seating hold may be in place. These timed holds are determined by the presenting company. Seating holds restrict when ushers can late-seat patrons after the performance begins to ensure minimal disruption to performers and fellow audience members. We will seat you as soon as possible after the seating hold. 

Yes, we offer a wide range of accessibility options.   To learn more, visit our Accessibility page or contact the Accessibility Hotline at (502) 566-5111 (V), by dialing 711 to reach the free nationwide telecommunications relay service (TRS), or email Accessibility Services.

For the overwhelming majority of performances, photography, audio/video recording, and broadcast services (like FaceTime) are prohibited. We will post signage informing patrons of policy modifications. When you enter the venue, we do ask that you please silence all devices including watches. You may exit the theatre if you need to make a call or text. Your fellow audience members thank you! 

If possible, please contact us prior to the start of the performance at (502) 584-7777. Tickets are nonrefundable, but other options may be available to you depending on the performance. 

Log in to mytickets.kentuckyperformingarts.org with the same email and password you use to purchase tickets from Kentucky Performing Arts. A link to your wallet can also be found in your order confirmation and show reminder.  You can find additional information on the MY TICKETS page.

Yes. All patrons regardless of age must have a ticket to ensure capacity and fire code in our venues. Some presenters will make lap tickets available for children. Please contact our Box Office at (502) 584-7777 with questions regarding availability and rates for such tickets. 

Ticket prices, including discount offers, are determined by the presenting organization and vary by show. For information specific to the event you are interested in, please contact the box office at (502) 584-7777. 

Kentucky Performing Arts does not sell subscription packages. For information on subscriptions with PNC Broadway in Louisville, Louisville Orchestra, Kentucky Opera, Louisville Ballet, or StageOne Family Theatre memberships, please contact the organization directly. 

No weapons are allowed inside The Kentucky Center, Brown Theatre, or Old Forester’s Paristown Hall. 

All events are staffed with Kentucky Performing Arts security guards and/or sworn law enforcement officers. Walk-thru scanners are utilized at all venues.

As a 501(c)(3) non-profit organization, KPA has a limited number of gift certificates to donate to other qualifying non-profit organizations for use in their fundraising efforts (silent auctions, raffles, etc.).  Visit the Chartiable Donation page to learn more and find the submission form.